Australian Hub of Training and Education Solutions Pty Limited A.C.N 653 127 256 trading as AHT&E Solutions is subject to the National Privacy Principles which are contained in the Privacy Act 1988. AHT&E Solutions respects the privacy of its customers and protects the information provided by individuals.

You must not access, browse, or use this website unless you agree to be bound by the terms and conditions set out in the website. AHT&E Solutions is dedicated to shielding the confidentiality of your personal information in line with the Privacy Act 1988 (Your Information). AHT&E Solutions will only seek to collect your information by lawful and reasonable means. Every effort will be taken to ensure your information remains private and is used only for the purpose you agree to.

As training and education consulting company, we may be required to release information pertaining to student enrolments to the commonwealth and state/territory based agencies as required by legislation.

In the event that AHT&E Solutions determines it cannot adequately service your enquiry, we may send your details to a partner agent who is a specialist in your region or beyond, please advise us if you do not wish for us to provide this referral service.

AHT&E Solutions is committed to ensuring that the information you provided to us is secure. In order to prevent unauthorised access, disclosure or loss we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. The transmission and exchange of information is carried out at your risk. We cannot guarantee the security of any information that you transmit to us. Although we take all reasonable steps to secure your information, we do not make any representations, guarantees or warranties in relation to the security of your information once you have concentred to the disclosure of that information to a third party.

We may use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers accept cookies but you can choose to reject cookies by changing your browser setting. However, this may prevent you from taking full advantage of our website. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

For any concerns you may have regarding the handling of your personal information, please contact AHT&E Solutions Admin via: admin@ahte.com.au.

If any changes are made to the AHT&E Solutions Private Policy, we will update details on our website: www.ahte.com.au. We ask that you periodically check this website for the latest details and information pertaining to all applicable policies.

Refund Policy

AHT&E Solutions recognises that there are circumstances when a student/customer may be entitled to a refund of paid fees. The Refund Policy outlines the eligibility for such situations.

The student/customer must recognise that when he/she pays the fees, a binding contract has then been created between both the student/customer and the education and training provider – AHT&E Solutions.

A refund may be processed whereby the request has satisfied the relevant fund requirements. Details of the relevant refund requirements are as follows:

Period of Notice	Fees Receivable/Payable
From  student’s commencement of Consultation	No Refund
From student’s commencement of training program	No Refund
Trainees approved Cancellation, extenuating or compassionate circumstances only	$125 Registration fee withheld. Full refund of balance of fees
AHT&E Solutions cancels the training program or the balance of program/individual module	Full Refund of All applicable Fees

To be considered for a refund, all requests must be made in writing and addressed to the Director or Operational Manager at AHT&E Solutions via the Refund Request Form.

In the event that AHT&E Solutions is not able to deliver a training program or to offer a consultation, a full refund of fees paid to date will be refunded. If a portion of the training Program is not delivered, the student/customer will be offered a partial refund of the Program fees relating to the underdelivered modules. You are required to complete a Refund Request Form to formalise this arrangement together with proof of identification, and Student Bank Details.

AHT&E Solutions may in its absolute discretion, refund some or all Consultation or Program fees where it determines that there are extenuation or compassionate circumstances beyond a student or trainees’ control.

All approved refund will be paid within 28 working days.

Important Information:

• Training program commencement is the date upon which we receive program fees in full, or your deposit.
• Commencement for Consultation is the time in which actual consultation with student kicks start.
• For any concerns regarding Refunds, please email admin@ahte.com.au.
• If any changes are made to the AHT&E Solutions Refund Policy, we will update the details on our website: ahte.com.au. We ask that you periodically check this website for the latest details and information pertaining to all applicable policies.

Complaints and Appeal Policy

AHT&E Solutions treats all students and trainees complaints and appeals as a priority. A resolution dispute process will occur in a timely manner provided that AHT&E Solutions is informed of the complained or appeal. To us in helping to resolve a complaint or appeal, we request that the following procedure be followed.

Complaint or Appeal Procedure

 STEP 1:

Talk to an AHT&E Solutions staff member in person, via phone 0402846556 or email us on: admin@ahte.com.au.

If dissatisfied with outcome

STEP2:

Write down your problem and submit your formal complaint to the Director of AHT&E Solutions via: director@ahte.com.au.

If dissatisfied with outcome

STEP3:

If a complainant is dissatisfied with the outcome of their formal complaint, they may lodge an internal appeal with the Australian Hub of Training & Education Solutions Pty Ltd within 22 working days of receiving notification. AHT&E Solutions will appoint an appropriate person to committee (who is independent from complaint or appeal) to consult with the complainant and other relevant parties within 10 working days to reach an acceptable outcome for all parties involved in the dispute.